WCQI
home
Back
Changing Technology
  • Dealing with consumers, employees, and customers who have more access to more information.
  • Taking advantage of the speed and availability of information.
  • Mobile technology.
  • Technology and the voice of the customer (VOC).
Managing Risk
  • Risk assessment.
  • Contingency planning.
  • Product liability.
  • Risk acceptance, transfer, and mitigation.
Globalization
  • The global supply chain.
  • Quality system harmonization.
  • International standards and regulations.
  • Logistics on a global scale.
Best Practices in Supply Chain Management
  • Supplier evaluation, selection, and monitoring.
  • Sustainability in the supply chain.
  • Quality throughout the value stream.
  • The relationship between quality and purchasing.
Basic Quality
  • The power and impact of the basic tools of quality.
  • New applications for basic quality tools and techniques.
  • The fundamentals of quality.
  • Innovation and the basic tools of quality.